Everyone Deserves a Great Manager by Scott Jeffrey Miller & Todd Davis & Victoria Roos Olsson

Author:Scott Jeffrey Miller & Todd Davis & Victoria Roos Olsson
Language: eng
Format: epub
Publisher: Simon & Schuster
Published: 2019-10-07T16:00:00+00:00

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When someone feels defensive, hostile, or embarrassed, they have a hard time hearing anything you’re saying. Before the conversation begins, I do anything I can do to reduce defensiveness. That’s where I always begin. I try to avoid the word “feedback,” because it freezes people up. I’ll say, “Hey, I want to share some information with you.” I’ll put myself in their place and let them know I just received helpful insights on something I did last week. “I need to share some tough information with you. I realize that when any of us receives information that’s hard to hear, it’s human nature to feel defensive, at least I know I do. Please know that my only intent as your manager is to help you get better.”

That seems to put us on the same level and lowers their defensiveness, because they think, “He goes through this too. I’m not being singled out.” That opens up their ability to hear and trust what I’m saying.

—TODD

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